RETURNS Information

ONLINE RETURN POLICY

How long do I have to make a return?

If for any reason you are not happy with your purchase, you may return the item(s) within 30 days of the order shipment date for a refund to the original form of payment, less the shipping charge. Please return items in original condition (unworn, unwashed, unaltered) with the tags attached. A separate box must be used to ship shoes with the original box inside. Juniper & Blue reserves the right to decline your return or assess a 15% re-stocking fee if these terms have not been followed.

Do I have to pay the return shipping?

Your invoice comes with a pre-paid United States Postal Service shipping label attached for your convenience. Use of this return label will result in a $7.95 deduction from your refund. Because we cannot be responsible for packages mailed to us, if you decide not to use the provided shipping label, we suggest that you use a trackable and insured mail service and obtain a receipt for all shipments.

How do I get refunded if I paid with a gift code?

Purchases made with a gift code will be refunded to an online store credit.

How long does it take to get a refund?

Please allow up to 2 weeks from your return delivery date for your return to be processed. You will receive an email confirmation once the refund is completed. Please note all refunds will be store credit only. 

Am I able to return my item(s) at a Juniper & Blue store location?

Yes, you may return the item(s) within 30 days of your purchase date for an exchange or store credit. Items must be returned in original condition (unworn, unwashed, unaltered) with the tags attached. Any merchandise marked or specified as “Final Sale”, items discounted using promotion codes with a final sale disclaimer, bodysuits, tights, swimwear, earrings, fashion face covers, fashion or styling body tape, and gift certificates/cards are not returnable.

Am I able to exchange my item(s)?

Juniper & Blue does not currently accept exchanges.

Can I return Final Sale items?

Any merchandise marked or specified as “Final Sale”, items discounted using promotion codes with a final sale disclaimer, bodysuits, tights, swimwear, earrings, fashion face covers, fashion or styling body tape, and gift certificates/cards are not returnable.

Store Credit

All returns are reimbursed through store credit. We do not refund credit cards.

Need more help?

Please feel free to contact us with any questions!